Cancellation Policy

Due to the current Covid-19 pandemic we will provide free cancellation if any of

the following conditions occur as a result of COVID-19:

• Prohibition of any movement e.g. the French Government close the borders

• Limitation of movement e.g. the French Government prohibit movement across Departmental areas

• Administrative closure of our Chalets under a Government Order

• Administrative closure of the ski area and ski lifts

It is still important that you have comprehensive Travel Insurance from the time you make your booking with us. This is important to ensure that you have cover if you need to cancel your booking for reasons other than those listed above. In these cases our normal Cancellation Policy applies which is included on on Booking Contract

Steps we are taking to limit the spread of Covid-19

Arrival

When we greet you at the property social distancing will be adhered to. During your stay no one will enter the property without your prior approval. We supply hand sanitizer in our properties for your use.

Cleaning

We pride ourselves on the level to which we clean our properties. All our Linen and Towels are laundered at 60 degrees. During pre-stay cleaning we will be paying particular attention to the following items:

Condiments: oil, salt and peppershakers spices and containers in the kitchen

Sinks, taps, plugs, toilet cistern handles

Shampoo, body-wash, and soap dispensers in bathrooms and kitchen

Doors and door handles including cupboard doors and window handles

Appliances: Nespresso machine, toaster, oven, cook top, dishwasher, fridge

Rubbish and recycling bins including bathroom bins

Hairdryers

Ironing boards and irons

Keys

Light switches

Remote controls

Thermostats and controls in bathrooms

Vacuum cleaner, mop, brushes and other cleaning equipment and supplies

Washing machine and laundry containers

Board games, cards