Cancellation Policy
Due to the current Covid-19 pandemic we will provide free cancellation if any of
the following conditions occur as a result of COVID-19:
• Prohibition of any movement e.g. the French Government close the borders
• Limitation of movement e.g. the French Government prohibit movement across Departmental areas
• Administrative closure of our Chalets under a Government Order
• Administrative closure of the ski area and ski lifts
It is still important that you have comprehensive Travel Insurance from the time you make your booking with us. This is important to ensure that you have cover if you need to cancel your booking for reasons other than those listed above. In these cases our normal Cancellation Policy applies which is included on on Booking Contract
Steps we are taking to limit the spread of Covid-19
Arrival
When we greet you at the property social distancing will be adhered to. During your stay no one will enter the property without your prior approval. We supply hand sanitizer in our properties for your use.
Cleaning
We pride ourselves on the level to which we clean our properties. All our Linen and Towels are laundered at 60 degrees. During pre-stay cleaning we will be paying particular attention to the following items:
Condiments: oil, salt and peppershakers spices and containers in the kitchen
Sinks, taps, plugs, toilet cistern handles
Shampoo, body-wash, and soap dispensers in bathrooms and kitchen
Doors and door handles including cupboard doors and window handles
Appliances: Nespresso machine, toaster, oven, cook top, dishwasher, fridge
Rubbish and recycling bins including bathroom bins
Hairdryers
Ironing boards and irons
Keys
Light switches
Remote controls
Thermostats and controls in bathrooms
Vacuum cleaner, mop, brushes and other cleaning equipment and supplies
Washing machine and laundry containers
Board games, cards